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Non functional Product Metrics as Indicators for Organisational Dysfunctions
Two real world cases, where organisational dysfunctions became transparent through inspecting non-functional product quality metrics.
A large Information&Telecommunication Technology corporation, selling solutions, which consist of products and services.The focus on measuring products non-functional quality was mostly on performance and reliability. This negatively impacted the cost of delivering product related services (Implementation, Technical Support, Care...).
So why was the priority for POs so low? Answer in the session.
A medium sized enterprise sold products(HW+SW) and product-related services(Consulting, Customisation...). Most focus was on delivering "features", reliability and security, pretty much refecting the sales view of Business Value.
Yet customer satisfaction and sales was going down.
What´s happening? Answer in the session.